Frequently Asked Questions
Everything you need to know about SearchUp Lab. Can't find what you're looking for?
Contact our team.General
What is SearchUp Lab?
SearchUp Lab is a visibility tracking platform that monitors your keyword rankings on Google and tracks whether your brand appears in AI-generated answers from ChatGPT, Gemini, and Google AI Overviews - all in one dashboard.
Who is SearchUp Lab for?
We built SearchUp Lab for small business owners, marketers, SEO professionals, and agencies who want to track their brand visibility across both traditional search engines and AI answer engines. It's used by individuals, growing businesses, and agencies managing multiple clients.
Pricing & Billing
Is there a free tier?
Yes! All plans come with a free trial — no credit card required.
Can I change plans later?
Yes, you can upgrade or downgrade your plan at any time from your account settings.
Do you offer discounts for annual billing?
Yes! Annual billing comes with a 15% discount across all plans.
What currency are your prices in?
All prices are listed in New Zealand Dollars (NZD). If you're based outside New Zealand, your bank or payment provider will convert to your local currency at the current exchange rate. Note that your bank or payment provider may charge an additional foreign transaction fee.
Can I get a refund if I'm not satisfied?
Yes, reach out to our support team and we'll make it right.
Technical
What browsers does SearchUp Lab work on?
SearchUp Lab works on all modern browsers including Chrome, Firefox, Safari, and Edge. No installation required — it runs entirely in your browser.
Do I need to install anything to get started?
No. SearchUp Lab is fully cloud-based. Just create an account, add your domain and keywords, and we handle the rest.
Do I need to add any code to my website?
No code or scripts needed on your site. SearchUp Lab monitors search engines and AI platforms externally — your website doesn't need to be modified at all.
Will tracking affect my website's performance?
Not at all. SearchUp Lab runs all checks on our servers, completely independent of your website infrastructure.
Security & Compliance
Is my data secure?
Yes, all data is encrypted in transit and at rest. We take privacy and security seriously and never sell your data to third parties.
Support
How can I get help?
You can reach our support team via the in-app chat or by emailing You can reach our support team by emailing info@searchuplab.com.
Do you have documentation?
Yes, full documentation is available at our <a href="https://docs.searchuplab.com">documentation</a> covering setup, tracking, reports, and integrations.
Still have questions?
Can't find the answer you're looking for? Our team is here to help.